从用户体验的角度建立以病人为中心的设计

Patient-centered Design from the View of User Experience

中文关键词: 门诊就医流程  以病人为中心  服务设计  用户体验

英文关键词: outpatient process  patient-centered  service design  user experience

中文摘要:

      通过服务设计的手段，探寻缓解院方压力及提升以病人为中心的就医体验设计。利用并改善现有资源，加入设计的方法与手段，为患者提供便捷优质的服务，从而提高患者对就诊体验的满意度。

英文摘要:

      It used the method of service design to explore the way to ease the hospitals′pressure and enhance the patient-centered experience of hospitalize.It wishes to use and improve available resources and with the method and tools to provide convenient high quality service，therefore to enhance the satisfaction of clinic experience.