基于协同设计工作坊方式的APP用户体验研究与实践

APP User Experience Research and Practice Based on Co-design Workshop

中文关键词: 协同设计  用户体验  服务设计  老人  儿童  APP

英文关键词: co-design  user experience  service design  the elderly  children  APP

中文摘要:

      目的 通过协同设计工作坊（以下简称工作坊）获得特殊人群，如老人、儿童为目标用户的APP用户的深层设计需求与用户体验设计解决方案，并测试协同设计工具（以下简称工具）的效能。方法 研究者使用6种工具，招募2组特殊人群为协同设计参与者（以下简称特殊参与者），同时招募 2组普通参与者作为对照组的。通过设计好的工作坊系统流程，展开4次工作坊实践。工作坊系统被设计为可“迭代”的系统。结果 通过工作坊实践获得的APP原型取得了较理想的用户体验测评结果。通过工作坊发现部分工具对特殊人群来说有严重使用困难。结论 协同设计可以帮助研究者有效找到针对特殊人群需求的用户体验设计解决方案，但协同设计工具需要按参与者的特点进行匹配，升级与再创造。

英文摘要:

      The work aims to obtain the deep design requirements of APP users and the user experience design solutions with special population (such as the elderly and children) as the target users through the co-design workshop (hereinafter referred to as workshop), and test the efficiency of co-design tools (hereinafter referred to as tools). The researchers used 6 tools, and recruited 2 groups of special population as the co-design participants (hereinafter referred to as special participants), and 2 groups of normal participants as the control groups. The workshop practice was carried out for 4 times based on the properly designed workshop system flow. The workshop system was designed as the "iterative" system. The APP prototypes obtained from workshop practices acquired fairly ideal evaluation results of user experience. The workshop revealed that it was remarkably difficult for the special population to use part of tools. The co-design can help the researcher effectively find out the user experience design solutions specific to the needs of special population; however, the co-design tools should be matched, upgraded and recreated according to the participant features.