人工智能语境下的情感交互设计

Emotional Interaction Design in Artificial Intelligence Context

中文关键词: 情感交互  人工智能  人机交互  用户体验

英文关键词: emotional interaction  artificial intelligence  human-computer interaction  user experience

中文摘要:

      目的 研究情感交互系统在设计层面上的重要新兴趋势，探讨以人为本的情感交互设计方案及在其研究领域中的人工智能技术的实际应用。方法 在情感交互设计中，机器需要实时捕捉用户的关键信息，识别用户的情感状态，利用多种线索最终决定合适的用户模型。首先通过分析人工智能技术在人类情感识别上的分类优势，讨论如何利用面部表情、肢体动作、语言、心跳、呼吸等多模态用户特征，使机器更加准确地识别人类情感；其次通过分析经典的情绪状态的数学模型以及情绪表达与交互优化等关键要素，针对用户的情感作出自然、合理、友好的反应；最后探讨情感交互系统设计和模块化构建的可行性。结论 提出一种利用人工智能技术的情感交互系统的模块化设计方案。

英文摘要:

      The work aims to study the important emerging trends in the design of emotional interaction systems, and explore the human-oriented emotional interaction design and the practical application of artificial intelligence technology in its field. In the emotional interaction design, the machine was required to capture the user’s key information in real time, identify the user’s emotional state, and use a variety of clues to finally determine the appropriate user model. Therefore, by analyzing the classification advantages of artificial intelligence technology in human emotion recognition, how to make the machine recognize human emotions more accurately with the multi-modal user features such as facial expressions, limb movements, language, heartbeat, and breathing was explored. Then, by analyzing classic mathematical models of emotional states, and key elements such as emotional expression and interaction optimization, a natural, reasonable, and friendly response was made to the user’s emotions. Finally, the feasibility of the design and modular construction of emotional interaction system was discussed. A modular design of emotional interaction system based on artificial intelligence technology is proposed.