基于服务设计理念的家用呼吸机设计研究

Design of Household Ventilator Based on the Concept Service Design

中文关键词: 服务设计  家用呼吸机  需求分析  行为分析

英文关键词: service design  household ventilator  demand analysis  behavior analysis

中文摘要:

      目的 通过调查与分析用户对家用呼吸机的心理需求及行为习惯，运用服务设计理念，对家用呼吸机的界面和外观结构进行设计研究，使产品更符合用户的审美模式与使用方式，进而提升产品服务质量，达到提升用户体验满意度的目的。方法 首先，通过问卷调查、用户旅程图、服务蓝图等方法，分析用户的心理需求和行为，得出设计的相关因素。再用李克特量表、Statgraphics软件整合分析设计因素的权重值，得出关联因素。最后，根据分析结果优化设计家用呼吸机产品，使之更加契合用户的实际心理需求和行为方式。结论 通过调查、研究用户表层需求和深层行为，以及精确计算设计相关因素，得到家用呼吸机的设计要点，可为此类产品提供相关的设计参考，以便更好地服务于家用呼吸机的使用者，提高用户满意度。

英文摘要:

      The work aims to study the design of the interface and appearance structure of the household ventilator, through the investigation and analysis of the psychological needs and behaviors of the household ventilator users and based on the concept of service design, so that the products will be more in line with the aesthetic patterns and usage modes of the users, thereby improving the service quality of the products and achieving the purpose of improving the user experience satisfaction. Through questionnaires, user itinerary maps, service blueprints and other methods, the psychological needs and behaviors of the users were analyzed to obtain the design-related factors. Then the weight values of design factors were integrated and analyzed with Likert scale and Statgraphics software to obtain the related factors. Finally, the design of household ventilator products was optimized according to the analysis results, so that the products became more accordant with the actual psychological needs and behaviors of the users. The key design points of household ventilators are obtained by investigating and studying the surface needs and deep behaviors of the users and calculating the design-related factors accurately, which can provide relevant design references for such products, so as to better serve the household ventilator users and enhance the user satisfaction.