| Design is defined as a “problem-solving” approach, with “elimination of shortcomings” as its main focus, and also a means for “creating demand”, with “adding advantages” as its core concern. The highest quality of solving a problem is to propose a “no-problem” solution, while creating demand to point out “the need people yet to be aware of”. For the former, there are already many effective methods to deal with it, while the latter remains lacking. Based on Mirroring theory, the Positive Creation Method is proposed as supplement to the latter’s shortcomings, which consists of five elements, namely (1) negatively defining the problem to be solved, (2) delineating the scope of solution space with positive values, (3) systematic output of all solutions, (4) self-optimal use of solutions, and (5) protection and optimization of intellectual property. Through the Smart Bus Service System design case, the proposed approach is verified feasible. The model has five major features:(1) Taking the complexity of design thinking into account, it is a creative technology that integrates and uses multi-thinking; (2) developinbg innovation by turning complaints into wishes, it is a kind of double-reverse reverse thinking techniques using backward-thinking; (3) it is a systematic method to create demand to provide all-round solution to guide demand change; (4) using language to manipulate creative development, it is an advancement in terms of humane engineering, and; (5) it is a scientific method of forward thinking to construct hypotheses to be verified. |
