面向服务型制造的服务设计工程应用研究

Application Study of Service Design Engineering for Service-Oriented Manufacturing

中文关键词: 服务设计工程  双主线  服务型制造  豪华邮轮

英文关键词: service design engineering  function + service mode  service-oriented manufacturing  luxury cruise ship

中文摘要:

      目的 以服务型制造政策与理论研究为出发点，旨在为服务型制造提供转型理论、方法与案例。方法 通过文献法，梳理服务型制造的缘起与发展境况，从服务科学、服务工程、服务设计概念源头提出“服务设计工程”概念内涵;借助比较法，对比工程思维与设计思维的开发流程与关注点，再对其进行归纳总结，进而提出“服务设计工程‘功能＋服务’双主线”模型方法;运用案例分析法，将双主线模型运用于豪华邮轮工程餐饮服务系统的设计创新。结论 服务设计工程的转型理论方法探讨，将成为未来创新设计驱动的服务型制造的重要研究方向之一，这将有利于为设计学视角介入工程制造环节提供思维路径，并为“中国制造”向“中国创造”、“中国产品”向“中国品牌”、“制造大国”向“制造强国”的转型升级提供理论与实践案例参考。

英文摘要:

      The work aims to provide transformation theories, methods and cases for service-oriented manufacturing with the policy and theoretical research on service-oriented manufacturing as the starting point. Firstly, through the literature method, we sorted out the origin and development of service-oriented manufacturing, and proposed the concept of “service design engineering” from the source of service science, service engineering and service design concepts.Then, with the help of comparative method, we compared the development process and concerns of engineering thinking and design thinking, and summarized and proposed the “service design engineering ‘function + service’ innovative model”. Finally, using the case study method, we applied the model to the design innovation of the food and beverage service system of the luxury cruise ship project. The results of the study are that the theoretical approach to the transformation of service design engineering will become one of the important research directions for the future innovation design-driven service-oriented manufacturing, which will be beneficial for the design perspective to intervene in the link of engineering manufacturing and provide a theoretical and practical case reference for the transformation and upgrading from “Made in China” to “Created in China” and from “Big Manufacturing Country” to “Strong Manufacturing Country”.