基于用户行为的智能家居产品设计方法研究与应用

Research and Application of Design Method of Smart Home Products Based on User Behavior

中文关键词: 用户体验  用户行为  智能家居产品  扫地机器人

英文关键词: user experience  user behavior  smart home products  robot cleaner

中文摘要:

      目的 通过研究用户的操作行为和认知行为，获取用户对智能家居产品的功能和操作需求，提出基于用户行为的设计研究方法，有利于提高智能家居产品可用性、降低用户的认知负荷。方法 首先将智能家居产品的重要功能操作流程进行拆解，结合可用性研究方法并计算检验每项操作任务的可用性水平，将产品用户体验问题进行量化，采用任务分析法、出声思维方法和访谈法对可用性水平较低的操作任务进行行为采集;其次结合行动七阶段方法对每个任务流程进行具体的行为分析，发现用户行为与产品概念模型之间的“鸿沟”。然后，提出用户行为“鸿沟”解决方法并结合智能家居产品的特点提出优化方向。最后，进行产品迭代设计与方案评估。结果 以即将上市的某品牌扫地机器人产品为例，通过用户行为采集和行为数据分析，验证了该研究方法的可行性和有效性。结论 基于用户行为的产品设计研究方法能够发掘产品痛点，提出改进方案，并为智能家居产品的用户体验设计研究提供参考。

英文摘要:

      This paper aims to,by studying the user’s operation behavior and cognitive behavior, obtain the user’s function and operation requirements for smart home products, propose a design research method based on user behavior, which is conducive to improving the availability of smart home products and reducing the user’s cognitive load.First, the important functional operation processes of smart home products were disassembled, the usability research method to calculate the usability level of each operation task was combined, the user experience problems of the product were quantified, and the task analysis method, aloud thinking method and interview method were used to assess the usability level behavioral collection for lower operating tasks; Secondly, a specific behavior analysis of each task process in combination with the seven-stage method of action was conducted, and the “gap” between user behavior and product conceptual model; Then, a solution to the “divide” of user behavior was put forward and the characteristics of smart home products to propose optimization directions were analyzed; finally, iterative product design and program were evaluated.Taking a certain brand of sweeping robot products that will be launched as an example, the feasibility and effectiveness of the research method are verified through user behavior collection and behavior data analysis.The research method of product design based on user behavior can explore product pain points, propose improvement plans, and provide a reference for user experience design research of smart home products.