基于QFD的老年人车载信息系统用户体验优化设计

User Experience Optimization Design of Elderly Vehicle Information System Based on QFD

中文关键词: QFD  车载信息系统  老年人  用户体验  Kano  PUGH概念选择

英文关键词: QFD  vehicle information system  elderly  user experience  Kano  PUGH concept selection

中文摘要:

      目的 优化老年驾驶人在使用车载信息系统时的用户体验。方法 提出基于QFD的老年人车载信息系统用户体验优化设计研究的方法。首先，根据市场调研和用户访谈结果对老年驾驶人需求进行筛选、整合，利用Kano模型进行需求划分，得到老年驾驶人需求重要度。其次，基于QFD将用户需求转化为设计要求，以建立质量屋模型，通过用户评分得到设计要求重要度，从而获得关键设计要求，并以此作为方案设计的理论依据。最后，依据PUGH概念对可选方案进行概念评估，比较方案的优劣性并重新组合进行评估，以确定最佳方案。结论 设计方案的评估结果表明，通过在QFD中引入Kano模型和PUGH概念，选择有效的老年人车载信息系统用户体验优化的研究方法，可以使得到的结果更具客观性和实用性。

英文摘要:

      This paper aims to optimize the user experience of elderly drivers when using on-board information system. This paper puts forward the research method of user experience optimization design of elderly vehicle information system based on QFD. Firstly, according to the results of market research and user interviews, the needs of elderly drivers are screened and integrated, and Kano model is used to divide the needs, and the importance of elderly drivers' needs is obtained. Secondly, based on QFD, the user requirements are transformed into design requirements, and the house of quality model is established. The importance of design requirements is obtained through user rating, so as to obtain the key design requirements, which is the theoretical basis for scheme design. Finally, according to the concept of Pugh, the alternatives are selected and evaluated, and the advantages and disadvantages of the schemes are compared and combined to determine the best scheme. The evaluation results of the design scheme show that Kano model and Pugh concept selection in QFD can be used as an effective research method for the user experience optimization of the elderly vehicle information system, and the results obtained by this method are objective and practical.