面向多维协同需求模型的临终关怀服务设计

Hospice Care Service Design for Multi-dimensional Collaborative Needs Model

中文关键词: 临终关怀  多维需求  服务设计  居家

英文关键词: hospice care  multidimensional requirements  service design  home

中文摘要:

      目的 为保障老年临终患者的生存质量，减轻家属和医护人员的照护负担，基于我国现有的社区养老模式，建立本土化居家临终关怀服务设计。方法 通过对临终患者、家属、医护人员三类人群的访谈，借助NVivo编码分析与需求重要性层次分析，构建了面向居家临终关怀的多维协同需求模型与服务蓝图。结论 依据服务蓝图建立了以社区为基础的居家临终关怀服务模式，梳理了居家临终关怀四个阶段的发展特点，提出了共享辅具与社区范围内的共享辅具租赁服务理念。最终通过共享照护辅助机器人设计，验证了所提出的模型与方法的可行性。

英文摘要:

      This study aims to ensure the quality of life for elderly hospice patients and reduce the burden of family members and medical staff. Based on the existing community care model for the elderly in China, the design of localized home hospice care service is proposed. Through the interview of patients, family members, and medical staff, with the help of NVivo coding analysis and demand importance level analysis, a multi-dimensional collaborative demand model and service blueprint for home hospice care are constructed. A community-based home hospice service model has been established based on the service blueprint. This paper sorts out four-stage development characteristics of home hospice care and proposed the concept of shared aids and community-wide shared aids rental services. Finally, the feasibility of the proposed model and method is verified by the design of a shared care assistance robot.