基于结构方程模型的老年人APP用户体验设计研究

User Experience Design of APPs for the Elderly Based on Structural Equation Model

关键词:  用户体验  结构方程模型  老年人  APP

Key words:  user experience  structural equation model  the elderly  APP

摘要:

目的 探索APP设计要素、用户体验、用户总体满意度之间的相互关系，提升老年人对APP的用户体验。方法 提出基于结构方程模型的老年人APP用户体验设计研究方法。首先，以文献理论为基础，构建理论模型图并设定相关变量和假设;其次，通过文献研究，选择相关设计要素，通过正交表生成设计样本;再次，根据用户体验评价要素构建用户体验评价指标，被试者对设计样本进行评估实验，通过因子分析法提取用户体验评价指标中的潜在变量，并将相关指标作为可测变量;从次，建立设计要素与本能层次、行为层次、反思层次和用户总体满意度之间的结构方程模型，利用实验数据对结构方程模型进行模型拟合，并进行拟合评价和信效度分析;最后，对结果进行解释和讨论。结论 以老年人医疗APP为例，通过结构方程模型验证了设计要素是影响老年用户体验的重要因素，并提出相关的设计指导。

Abstract:

The work aims to explore the relationship between design elements, user experience and overall user satisfaction of APPs, and improve the elderly user experience on APPs. The research method on elderly user experience design of APPs based on structural equation model was proposed. Firstly, based on literature theory, a theoretical model graph was constructed and relevant variables and assumptions were set. Secondly, through literature research, relevant design elements were selected and design samples were generated by orthogonal table. Thirdly, the evaluation dimension of elderly user experience on APPs was constructed according to the evaluation elements of user experience and subjects were invited to conduct an evaluation experiment on the design sample. The potential variables of user experience evaluation indexes were extracted by factor analysis method and related indexes were taken as measurable variables. Then, the structural equation models between design elements and instinct level, behavior level, reflection level and overall user satisfaction level were established. The model fitting was carried out with experimental data, and the fitting evaluation and reliability and validity analysis were carried out. Finally, the results were explained and discussed. With the medical APP for the elderly as an example, the structural equation model is used to verify that design elements are important factors affecting the elderly user experience, and relevant design guidance is proposed.