基于模糊Kano模型的青年合租空间收纳设计研究

Storage Design of Youth Joint Rent Space Based on Fuzzy Kano Model

中文关键词: 青年合租群体  收纳空间  模糊Kano模型  用户需求重要度

英文关键词: youth joint rent groups  storage space  fuzzy Kano model  importance of user demands

中文摘要:

      目的 针对城市化背景下一、二线城市青年合租群体面临的众多空间收纳问题，建立一种以模糊Kano模型为基础的确立用户收纳空间需求重要度研究方法，旨在明确不同层级用户需求和优先级，从而指导设计。方法 从用户需求出发，根据KJ法整合包括租户、相关领域专家、业主等在内的意见，完成对收纳空间用户需求清单的分类统计;利用模糊Kano模型对收纳空间需求清单进行分类，将需求分为基本、期望及兴奋类别，然后建立关于三种用户需求类型的重要度计算函数，并完成优先级排序为研发设计提供指导。结论 结合用户、专家、业主意见，利用模糊Kano模型进行需求重要度计算得到了提升用户满意度的优先级需求指标排序，为空间收纳设计提供了参考;有效避免了单一Kano模型结果获取过于主观，用户满意度调研不够清晰及单一需求类型无法优先排序等问题;提出了关于空间收纳的设计改造策略，并通过实际案例进行了验证。

英文摘要:

      In view of the numerous space storage problems faced by youth joint rent groups in first-tier and second-tier cities under the background of urbanization, the work aims to establish a research method based on fuzzy Kano model to establish the importance of users' space demand, so as to clarify the demands and priorities of users at different levels, and thus guide the design. Starting from user demands, according to KJ integration including tenants, experts in related fields, owners, etc., storage space user demand list statistics were classified. The fuzzy Kano model was used to analyze the user demand list of storage space, and the demands were divided into basic, expected and excited categories. Then the importance calculation function of the three types of user demands was established, and the priority ranking was completed to provide guidance for R&D and design. Combined with the opinions of users, experts and owners, the fuzzy Kano model is used to calculate the importance of demand. The ranking of priority demand indexes to improve user satisfaction is obtained, which provides reference for the design of storage space. It effectively avoids problems such as the results obtained from single Kano model are too subjective, the user satisfaction survey is not clear, and the single demand type cannot be prioritized. The design and transformation strategy of space storage is put forward and verified through practical cases.