后疫情时代隔离酒店机器人功能设计研究

Function Design of Robot in Isolation Hotel in Post-epidemic Era

中文关键词: 后疫情时代  隔离酒店机器人  需求分析  功能性设计研究  因子分析

英文关键词: post-epidemic era  robot in isolation hotel  demand analysis  functional design research  factor analysis

中文摘要:

      目的 为应对病毒不断变异，传播范围变广，传播能力增强，人群感染基数不断增加的后疫情时代。减轻隔离酒店(医学集中隔离观察点)医护人员及相关工作人员的工作负担，有效地提高工作效率，提升对用户的服务质量。方法 采用定量和定性的研究方法，通过KJ亲和图法对17项功能指标根据亲和度进行分组，找出用户的显性、隐性和其他需求。通过SPSS26.0软件对问卷数据中的用户需求因子进行主成分分析，提取出三个主成分因子并对其命名，并将用户的需求进行降维并排序，以此为依据对隔离酒店机器人的功能进行设计优化。结论 通过挖掘用户需求，明确隔离酒店机器人功能与用户之间的映射关系，并采用数据分析与信效度检验验证其合理性。根据调研结论进行机器人设计，以用户体验与反馈来验证其功能设计的一致性与高效性，能够较好地满足用户需求。

英文摘要:

      In order to cope with the post-epidemic era in which the virus continues to mutate, the transmission range becomes wider, the transmission capacity is enhanced, and the population infection base is increasing, the work aims to reduce the workload of the medical staff and relevant staff in the isolation hotel (medical centralized isolation and observation point), effectively increase the work efficiency and improve the service quality to users. Quantitative and qualitative research methods were adopted and 17 functional indicators were grouped through KJ affinity graph method to find out the explicit, implicit and other demands of users. Through SPSS26.0 software, the principal component analysis was carried out to user demand factors in the questionnaire data. Three principal component factors were extracted and named, and the user demand was reduced and sorted. Based on this, the function of the robot in isolation hotel was designed and optimized. By mining user demand, the mapping relationship between the function of the hotel robot and the user is clarified, and its rationality is verified by data analysis and reliability and validity test. The robot is designed according to the research conclusion, and the consistency and efficiency of its functional design are verified according to the user experience and feedback, which can better meet the demand of users.