基于PSPL-SAPAD-AHP的社区智能补给站服务系统设计研究

Design Research of Community Intelligent Supply Station Service System Based on PSPL-SAPAD-AHP

中文关键词: 智慧社区  产品服务系统设计  PSPL-SAPAD-AHP  全龄友好

英文关键词: smart community  product-service-system design  PSPL-SAPAD-AHP  all age friendly

中文摘要:

      目的 在推进全龄友好型城市建设的背景下，探索创新型社区服务系统的设计策略和应用，从而满足居民智能化、多元化、个性化的社区服务需求。方法 以产品服务系统理论为指导，首先，通过PSPL法洞察和分析目标社区的服务设施空间品质和居民使用服务设施的行为;其次，利用SAPAD模型拆解居民行为，聚类分析各个意义层级后得到初级意义簇;最后，引入AHP法，对初级意义簇的权重进行计算和排序，归纳得出核心意义簇。结果 根据核心意义簇实现意义-对象的再映射，本映射从科学定量的角度提取了居民的核心需求，并指导了社区智能补给站服务系统的构建。结论 综合运用了定性与定量的PSPL-SAPAD-AHP法，有利于深入把握服务系统所处情境，挖掘居民行为背后的意义，精准映射居民需求，为其它社区服务模式设计和全龄友好型城市建设提供新思路。

英文摘要:

      The work aims to explore the design strategy of innovative community service systems to meet residents' needs of intelligent, diversified and personalized community service in the context of promoting the construction of all age friendly cities. Under the guide of the PSS theory, PSPL was used to observe and analyze the space quality of service facilities and the behaviors of residents using service facilities in the target community. Then, the SAPAD model was used to analyze residents' behaviors. The primary meaning cluster was obtained after clustering analysis of each meaning level. The AHP method was finally introduced to ascertain and arrange the weights of primary meaning clusters to conclude the core meaning clusters. Based on the core meaning cluster, the meaning object remapping was achieved. This mapping extracted the core needs of residents from a scientific and quantitative perspective and guides the construction of a community intelligent supply station service system. The comprehensive application of PSPL-SAPAD-AHP method is conducive to deeply understanding the context of the service system, exploring the significance behind residents' behaviors, accurately mapping residents' needs, and providing new ideas for the design of other community service models and the construction of all age friendly cities.