基于通用设计方法的机场洗手间服务系统设计研究

Service System Design of Airport Washroom Based on Universal Design Method

中文关键词: 通用设计  机场洗手间  旅客服务  用户多样性

英文关键词: universal design  airport washroom  passenger service  user diversity

中文摘要:

      目的 在倡导“残健融合”、提升“社会福祉”背景下，运用通用设计(UD)理论探讨机场航站楼洗手间服务系统的构建方法与设计路径。方法 首先，以广州白云机场为例，从“用户多样性”视角对机场洗手间用户画像进行细分与再定义，梳理出一个涵盖“长期性”“阶段性”“场景性”三种类型的多维用户障碍分析框架;其次，加入“差异化场景”变量，观测、分析用户在不同场域下入厕行为与状态的差异，导出设计策略;最后，按照服务逻辑构建了新的、系统性的机场洗手间服务流程与触点。结论 基于通用设计方法、兼顾“细分用户”与“差异化场景”而构建的洗手间服务系统，有助于为机场这类用户基数庞大、类型复杂的公共交通枢纽，提供有效的、包容的、公平的服务。

英文摘要:

      The work aims to explore the construction method and design path of the airport terminal washroom service system with the Universal Design (UD) theory under the background of advocating for "integration of disabled and healthy individuals" and improving "social welfare". With Guangzhou Baiyun International Airport as an example, the user personas of airport washrooms were subdivided and redefined from the perspective of "user diversity", and a multidimensional user obstacle analysis framework covering three types:"long-term", "phased", and "situational" was developed. Subsequently, the "differentiated scenario" variable was added to observe and analyze the differences in user behavior and status in different fields, and design strategies were derived. Finally, a new and systematic airport washroom service process and touch points were constructed according to the service logic. The washroom service system constructed based on the universal design method that takes into account both "segmented users" and "differentiated scenarios" helps to provide effective, inclusive, and fair services for public transportation hubs with a large user base and complex types, such as airports.