基于参与式设计方法和符号学阶梯的污水监测服务系统设计研究

Design of Sewage Health Monitoring Service System Based on Participatory Design Approach and Stamper's Semiotic Ladder

中文关键词: 参与式设计  污水流行病学  用户体验  Stamper符号学阶梯  服务设计

英文关键词: participatory design  sewage-based epidemiology  user experience  Stamper's semiotic ladder  service design

中文摘要:

      目的 在设计学视角下，探索污水流行病学的应用，关注城市化带来的环境污染与公共卫生安全问题。进而拓展健康监测的途径，改善用户体验，提高信息传递效率，促进社会的公平与正义。方法 首先通过参与式设计方法，使用户介入到行为分析的流程中，研究社区居民对公共卫生信息的需求，同时引入符号学阶梯模型，对用户需求研究框架进行构建;其次将用户的行为需求映射为行为意义，通过对意义层级进行聚类分析的方式来完成对用户行为的定性分析，进而得到核心意义簇;最后，根据核心意义完成服务系统的构建，再通过参与式设计方法来评估服务系统。结果 通过参与式设计方法与符号学阶梯拆解并分析用户行为，寻找社区居民的触点与行为意义，实现污水健康监测服务系统的建立。结论 使用户参与到设计的流程中，是为了增加复杂技术与组织系统设计的关联性，提升服务系统的用户体验，该设计为污水健康监测提供了新的方向与思路，并不断完善符号学对产品构建的探索。

英文摘要:

      The work aims to explore the application of sewage-based epidemiology under a design perspective, and focus on the environmental pollution and public health and safety issues brought about by urbanization, so as to expand access to health monitoring, improve user experience, increase the efficiency of information delivery, and promote social equity and justice. Through a participatory design approach, users were involved in the process of behavioral analysis to study the needs of community residents for public health information. At the same time, a semiotic ladder model was introduced to construct a framework for user needs research. The user's behavioral needs were mapped into behavioral meanings, and the qualitative analysis of the user's behavior was completed by means of cluster analysis of the meaning hierarchy, which led to the core clusters of meanings. Finally, a service system was constructed based on the core meanings and then evaluated through a participatory design approach. Through participatory design approach and semiotic ladder dismantling and analysis of user behavior, the touchpoints and behavioral meanings of community residents were searched for to achieve the establishment of a sewage health monitoring service system. Involving users in the design process are intended to increase the relevance of complex technologies to the design of organizational systems and enhance the user experience of the service system. The design provides new directions and ideas for sewage health monitoring and continues to refine the semiotic exploration of product construction.