基于文献计量学的我国图书馆服务设计研究综述

Research Review on Library Service Design in China Based on Bibliometrics

中文关键词: 图书馆  服务创新  CiteSpace  文献计量学  驱动因素  服务设计维度

英文关键词: library  service innovation  CiteSpace  bibliometrics  driving factors  service design dimensions

中文摘要:

      目的 以国内图书馆服务为本体对象，厘清图书馆服务设计现状与发展脉络，探索图书馆协同服务设计发展趋势。方法 以中国知网(CNKI)学术期刊库为数据源，采用文献计量学方法，选择CiteSpace软件作为可视化工具，从年度发文量、研究机构、作者、发文期刊等方面对国内图书馆服务设计领域的研究现状进行分析。结果 该领域研究热点集中在信息服务、服务系统、学科服务等;通过

英文摘要:

      The work aims to clarify the current situation and development trend of library service design with domestic library services as the main object, and explore the development trend of library collaborative service design. With the academic journal database of China National Knowledge Infrastructure (CNKI) as the data source, CiteSpace software was selected as the visualization tool to analyze the current research status in the field of library service design in China by bibliometric methods from the aspects of annual publication volume, research institutions, authors, and published journals. The research hotspots in this field were focused on information services, service systems, disciplinary services, etc. Through keyword classification, four driving factors and their inherent logic for improving library services were discovered:demand driven direction of provision, institutional driven promotion of innovation, technology driven efficiency improvement, and resource driven system improvement. At the same time, five dimensions of service design thinking reflected in library service innovation were summarized:user needs, stakeholders, service collaboration, value co creation, service delivery and service iteration. The trend of library services in China is developing towards digitalization, intelligence, integration, socialization, and personalized services. It is necessary to strengthen research on library users and stakeholders, update the collaborative relationship between libraries, and enhance the process experience of users and all service participants creating value together. The improvement of the service quality evaluation system can provide direction for the iterative upgrading of library services, and there is still significant room for development in this field of research.