基于Kano模型的自理老人淋浴空间需求权重研究

Demand Weights of Shower Space for the Self-Care Elderly Based on Kano Model

关键词:  自理老人  Kano模型  淋浴空间  需求权重

Key words:  the self-care elderly  Kano model  shower space  demand weights

摘要:

目的 针对产品设计初期用户需求度模糊的问题，提出了基于Kano模型的用户需求评价方法。旨在定性、定量分析自理老人淋浴空间需求，使用户需求与产品客观表现之间能够精确映射，更大程度地满足自理老人对淋浴空间安全、保健、易用等方面的深层次需求。方法 借助Kano模型获取自理老人淋浴空间的需求信息，并对各需求项进行Kano类别的定性分类及筛选，构建自理老人淋浴空间需求层次结构。应用熵值法分别计算各级需求指标权重，进而获得各需求项的综合权重及重要度排序。结论 对自理老人淋浴空间需求权重的研究，能准确分析用户需求偏好，为自理老人淋浴空间设计提供设计重点，提高自理老人对淋浴空间的满意度及用户体验，并为类似功能配置方案提供理论依据。

Abstract:

Aiming at the problem of ambiguous user demand at the initial stage of product design, the evaluation method of user's demand based on Kano model is proposed. It analyzes the needs of the self-care elderly in shower space qualitatively and quantitatively, which indicates the relationship between user's needs and products, meets the deep-level needs of safety, health care and easy operation. The demand information of the self-care elderly in shower space is obtained by using the Kano model, classifying and screening each requirement qualitatively to construct a hierarchy structure of needs. The entropy method is applied to calculate the weights of the demand indicators at each level, and then the comprehensive weights and importance rankings of the demand items are obtained. The project focuses on the demand weights of show space for the elderly, which can accurately analyze the user's demand preference, and provide the key points of shower space design, improve the user experience and satisfaction of shower space for the self-care elderly, and it can also provide a theoretical basis for the similar function projects.